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With so many internet-based services, the importance of face-to-face contact is often overlooked. Having a Consultant local to me like Zafar was also really useful as he came to me in my home at times when I couldn't get out to see him. He explained the process in simple terms and the policy came through within the timescales he'd stated. Now that I've dealt with Zafar, I wont be going to anybody else.
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